Due to the current status from state officials requiring us to shut down all operations, as well as our concern for our students and staff we, regretfully, will be forced to close our doors on March 15th due to government restrictions on non-essential businesses. Since we are not considered an essential business by the state we will be working towards re-opening our doors when the state guidelines have been lifted and suggest that it is possible to do so.
DANCE STUDENTS:
A few students have already reached out to us regarding the expiration of their group class packages during the time and if they can be refunded or have a credit applied for a later date. At this time we have already reached out to those of you of whom we are aware still have groups classes that are active in our system. If you believed that you had lessons, but have not heard from us that means your lessons have most likely reached their expiration date prior to March 17th. We are happy to double check for you if you think there was an error, but please make sure to first check your receipt or gift certificate for expiration details and transaction number so that we can help you quicker.
(Please refer to our policy at the bottom of our group lessons page for expiration dates on packages/lessons)
If you need to reach us after April us please do so in writing by emailing us at:
TheMonarchBallroom@gmail.com
(Please do not contact us by phone as our studio will be closed)
EVENT RENTALS:
We have had many reservations that have been effected by Covid-19 and have reached out to all of our clients that have reserved our beautiful ballroom for a private event for this spring/summer as we have had to discontinue the use of our space for all group gatherings (including private events) due to state regulations. If you have any questions, or if you are contacting us for the first time and would like to tentatively save a future date in our calendar then please feel free to email us with your requests, questions or comments in writing to:
TheMonarchBallroom@gmail.com
(Please do not contact us by phone as our studio will be closed)
INSTRUCTORS/WORKSHOPS & ONGOING GROUP CLASS RENTALS:
All independent instructors or persons that have ongoing classes, meetings, services or future bookings for workshops from March 17th, 2020 on please get in touch with us ASAP! To receive a reimbursement you will need to request cancelation of your event/calsses, IN WRITING, by June 1st to receive a refund of your deposit/pre-payment. Please state the date of your event/s, the amount you are requesting to be reimbursed, the reason why you are requesting a refund, the current date as well as your email, phone number and full name. Because we do not know when we can re-open we have no information to give about a date that classes can resume and or if we will remain in business if this situation outlasts our financial means. After June 1st we will not reimburse or credit any instructor (no exceptions) that have failed to contact us IN WRITING regarding the cancellation/interruption of their class/workshop prior to their event. Please send requests in writing to: TheMonarchBallroom@gmail.com
(Please do not contact us by phone as our studio will be closed)
